Terms and Conditions

Reservation terms and business policies

How to book
All appointments are to be made online by the client or at the end of your service during checkout.
The booking system is open to book 3 months into the future.
A waitlist system operates for fully booked days.
If you have a question about your booking you can get in touch by emailing hayleykooner@gmail.com
Bookings are taken back to back so extra service time on the day cannot be accommodated for.
Clients can view all future bookings in the booking system https://hayleykoonerbeauty.book.app/customer/login

Booking confirmations
Client reservations will be confirmed once Hayley Kooner Limited has checked over the reservation details and health form. If the booking requires amending Hayley Kooner Limited will contact the client.
Automated email correspondence will be delivered to the client to confirm reservations using the details provided by the client.
Additionally a reminder message will be delivered prior to the appointment, the client is required to reply to the reminder message to confirm attendance.

Contact information
In the event that incorrect contact information is provided including but not limited to, customer name, phone number or email address. Hayley Kooner Limited will not be held responsible for loss of correspondence such as appointment confirmation or reminder messages. In instances of incorrect contact information being provided, it is the client responsibility to identify these errors and update them in the booking system https://hayleykoonerbeauty.book.app/customer/login

Arrival protocol
Hayley Kooner Limited requires clients to arrive promptly on time for their appointments.

Late arrival
Hayley Kooner Limited does not extend service times or issue price adjustments for late arrival. Failure to arrive on time for an appointment will lead to service cancellation or alteration allowing Hayley Kooner Limited to perform only the most important element of the service. Hayley Kooner Limited asks clients to make contact if they’ll be late via text to 07739 420360.
Cancellations and rescheduling
The time booked for the client is reserved for the clients exclusive use. When appointments are missed or cancelled without sufficient notice Hayley Kooner Limited is often unable to fill the vacancy. Should the client need to cancel or reschedule their appointment Hayley Kooner Limited requests at least 24 hours before the commencement of this appointment. Cancellations and reschedules after this 24 hour timeframe will result in payment for the appointment and an invoice for the full amount of the appointment cost will be sent to the email address and/or phone number provided.
Repeat cancellations will lead to the forfeiture of the ability to book again.
Cancellation can be actioned via the booking system up to 24hours before the appointment time https://hayleykoonerbeauty.book.app/customer/login
Within 24hours of the appointment time calling Hayley Kooner Limited on 07739 420360 is an acceptable method of cancellation.
Texting, emailing, messaging via Instagram or Facebook, WhatsApp are not acceptable forms of cancellation.
Change of mind
Hayley Kooner Limited will not issue price adjustments for change of mind, the client must pay the full amount for the service time booked out even if the client requests a reduced service.
Patch testing
All first time Hayley Kooner Limited lash tint, brow tint, lash lift and Microdermabrasion clients require a patch test at least 48 hours before the appointment time.
All clients who have a change to their health, medication, vaccine history or have left 3 months or longer between appointments require a patch test at least 48 hours before the appointment time.
Patch tests can be booked via the booking system https://hayleykoonerbeauty.book.app/book-now please note which service you require a test for in the notes section.
Should Hayley Kooner Limited or a manufacturer change an ingredient a new patch test will be required.
Please note a negative patch test does not confirm you will not react.

It is not a safe environment for children in the clinic. The products, tools, chemicals and equipment used in the clinic are both expensive and dangerous if not handled correctly.

Age requirements
Clients must be aged 18 and over.

Minors must be accompanied by a parent/guardian and check with Hayley Kooner Limited before booking.

Mobile phones
Mobile phones are only permitted to be used before and after the service. The use of mobile phones is not permitted during service as they compromise the hygiene of the treatment area and the ability to adhere to appointment schedules.
It is recommended mobile phones are put to silent mode to avoid interfering with the service.

The clinic is located on the ground floor with 2 steps at the front door.  Clients are welcome to bring a support person or service animal to their appointment.
If you have an accessibility needs not covered here please email hayleykooner@gmail.com

Silent service
Hayley Kooner Limited offers a ‘Silent’ service to anyone that requests it. Clients can request a Silent service in the booking notes of their appointment. During a silent service only treatment related questions are asked the rest of the time is the clients.

Cash, card, NFC are accepted forms of payment.

Right to refuse service
Hayley Kooner Limited retains the right to refuse service at any time for any reason including but not limited to frequent cancellations, lateness, failure to comply with the business policies.


Gift card terms and conditions

Gift cards and vouchers  are redeemable against products and services at Hayley Kooner Limited only. Gift cards and vouchers are non- transferable, non-refundable and hold no cash value. The gift card number or gift voucher number must be submitted upon booking for redemption. Gift cards and vouchers presented after their expiry date will be treated as void and are non- exchangeable and non-refundable. Gift cards and vouchers should be treated as cash in terms of security. Gift vouchers cannot be replaced if lost, stolen or damaged. If the total amount payable is more than the gift voucher or card, the remainder of the balance can be paid  by any accepted method of payment. Hayley Kooner Limited reserves the right to refuse to accept a Gift Voucher or gift card which it deems to have been tampered with, duplicated, damaged or which otherwise suspected to be affected from fraud. Hayley Kooner Limited reserves the right to change any of these terms and conditions from time to time without notice. 


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